Terms & Conditions

Payment Terms and Sales Taxes

Official purchase orders are accepted with authorized credit approval. All payments must be made prior to product shipping, credit terms of net 30 days are allowed on approved credit. All International (non-U.S.) orders require advance payment (bank transfer or letter of credit) unless otherwise arranged. All payments must be in U.S. Dollars. Applicable sales taxes will be levied as required by local laws. Payment options range from VISA, MasterCard, American Express, check, wire transfer, money orders, and letter of credit unless otherwise specified in sales contract.

Letter of Credit/s (LC) is subject to the terms and conditions provided by HighCom Security in LC application and agreement documents. Clients who require special export, import, commercial, certificates, reports, and or other documents in original or copy form are required to provide details related to all required documents prior to order acceptance.

Shipping and Handling

HighCom Security offers a wide variety of shipping and logistics services to help decrease the delivery cost and time options to meet our customers shipping needs. We use DHL, UPS, FedEx, and U.S. Postal Service with next day, 2nd day, ground, and international express delivery options available for documents and all products/shipments under 100 pounds in total weight. All products/shipments weighing over 100 pounds will be shipped by freight ranging from Light Truck Load, Full Truck Load, Air Freight, Ocean and special request coordination. P.O. Boxes may only be used for documents, and under no circumstances will HighCom Security ship products to P.O. Boxes. All shipping prices are quoted in U.S. Dollars. Cash On Delivery (COD) orders are not accepted.

General Product Warranties

HighCom Security is committed to working with customers to ensure that every product we sell meets or exceeds expectations, therefore all products are provided with a standard warranty. Please see the respective product descriptions/details for more information). Manufacturer warranties apply from date of purchase and HighCom Security does not provide any warranty above and beyond that provided under the respective manufacturer warranty, unless otherwise arranged between HighCom Security and client prior to purchase. Please check the respective product description for warranty details or contact HighCom Security for product warranty information.

Customer Service and Product Returns

HighCom Security reserves the right to cancel an order that is unexpectedly out of stock or to issue a Return Merchandise Authorization (RMA) for merchandise that does not conform to specifications or is advertised in error.

Once an order has been placed any cancellations will result in a 20% restocking fee in addition to a $25.00 cancellation charge, unless said cancellation is due to product shipment delayed beyond the represented shipping time. If the ordered product or products do not ship within the represented time, HighCom Security will honor written requests for cancellation received prior to the actual shipping date of the product(s).

Should any other questions or concerns about any of the following items arise, please contact HighCom Security directly:

• Defective Parts/Products 
• Missing Parts/Products 
• Product Not As Advertised 
• Overdue Delivery 
• Wrong Quantity Received
• Wrong Item Received 
• Freight Damage 
• Complaint regarding HighCom Security or representatives 
• Website questions and comments

All returned products must have a Return Merchandise Authorization (RMA) number on the outside of the package. Packages without a Return Authorization number will be refused. All returns will be processed and fully inspected after they arrive in our facilities.

Return Merchandise Authorization numbers can be obtained by contacting HighCom Security at 1-800-987-9098 or This email address is being protected from spam bots, you need Javascript enabled to view it .

All returns may be subject to a 20% restocking fee. Please include all peripherals with any return. This includes software, manuals, cables, adapters, etc. Returns that do not include all peripherals may be returned to the customer or charged on a per item basis.

Export Administration Regulations (EAR)

All orders placed with HighCom Security are subject to United States (U.S.) export control laws. Specifically, the Export Administration Regulations (EAR) prohibits dealing with certain denied parties and end-users that may be involved in conventional weapons and weapons of mass destruction - chemical, biological, nuclear weapons, or missile technology. The EAR sets forth General Prohibitions that are applicable to U.S. technology and exports. The General Prohibitions concern export transactions that are prohibited by U.S. law and thus require a U.S. export license. The prohibitions that may concern your sales activities are:

1. End-users that are prohibited because they are on the Specially Designated Nationals List (SDN): Please refer to the current list at U.S. Department of the Treasury SDN List.

2. Countries under U.S. sanctions: Please refer to the current list at U.S. Department of the Treasury OFAC.

3.  Individuals who may appear on the denied persons list at Bureau of Industry & Security DPL.

4. End-users that may be manufacturing weapons of mass destruction.

5. Diversions to prohibited end-users or sanctioned countries, or to parties involved in proliferation!

Therefore, certain orders placed with HighCom Security may require a U.S. export license. HighCom Security will not violate or participate in the violation of U.S. law by selling to any of the above mentioned parties or affiliates of these parties.

To comply with the EAR, HighCom Security ensures that we do not sell to restricted parties through our dealers/distributors and/or end-users. To accomplish this, HighCom Security request that you provide necessary customer and end-user information on all orders, including but not limited to full name, country, and type of facility in addition to complete contact details for billing, shipping location, forwarder, and ultimate consignee including contact names, addresses, telephone, fax, and email information along with details of your relationship to said parties so that HighCom Security may screen the customer and/or end-user as required. Failure to comply may cause your order to be delayed or canceled. We appreciate your cooperation in furnishing this information prior to order acceptance.

General Export Details

U.S. Department of Commerce- Bureau of Industry and Security

Orders that require U.S. Department of Commerce export license may experience 4-6 week processing time or longer depending on circumstances that are out of the control of HighCom Security. Please visit the link above for more details on regulations of export controls.

U.S. Department of State- Directorate of Defense Trade Controls

Orders that require U.S. Department of State export license may experience 8-12 week processing time or longer depending on circumstances that are out of the control of HighCom Security. Please visit the link above for more details on regulations and details of export controls.

HighCom Security reserves the right to reject any order that in our sole discretion violates United States or Foreign laws, rules and regulations or is made in bad faith. It is a violation of the law to place an order under a false name or with an invalid or unauthorized credit card. HighCom Security reserves the right to prosecute and pursue any legal action, to the fullest extent permitted by law, against any person who commits fraudulent activity on our website, http://www.highcomsecurity.com/.

Legal Notice

All material contained within this web site is presented without any warranties, either expressed or implied. HighCom Security Inc. (“HighCom Security”) and its subsidiaries will assume no liability, and hereby disclaims any responsibility for any errors or omissions of this web site's content. HighCom Security shall not be responsible for any damages incurred as a result of the content or use of this web site. By using the material at this web site, all users agree to the terms and conditions stated within this legal notice, which are subject to change without notice, as well as all applicable laws, and do so at their own risk.

IN NO EVENT SHALL HIGHCOM SECURITY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICES AND PRODUCTS PROVIDED THROUGH OUR WEBSITE, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, DAMAGES ARISING FROM OR IN CONNECTION WITH LOST BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION OR LOST BUSINESS PROFITS UNDER ANY CIRCUMSTANCES.

Copyright Notice

The contents of this site are the sole and exclusive property of HighCom Security and are subject to United States and worldwide laws and treaties restricting the copy, distribution, publishing and transmission of same. No portion of this site may be copied, distributed, published or transmitted without the express written consent of HighCom Security.

Privacy Statement

HighCom Security makes all reasonable efforts to handle your personal information in a secure and safe way. Security measures are taken to prevent unauthorized parties access to personal information. HighCom Security will not sell or otherwise knowingly make your information available to those outside our organization, unless required to do so by law.